Thank goodness we called...

We booked two rooms for a recent birthday trip to new york, and sent an email to the hotel to add another room, only to have a reply sent to us saying that they would not honor the reservation we already had. They had lost it!

We expected an apology and some attempt to make amends but were treated with disinterest. Although they had some rooms left, they expected us to pay a premium rate for a last minute booking.

Disgraceful.

Avoid at all costs.

Arrived at Hotel 30.30 with my 11 year old daughter for a girly shopping trip, told room was ready. Arrived at room to find it all unmade and piles of dirty bedding on floor and a USED CONDOM yes thats right a USED CONDOM on the floor Needless to say we didnt say . Not what you want for your 11 year old

HORRIBLE

After reading so many negative reviews we were very unsure about staying at this hotel. Thankfully our stay was not bad at all.

The staff were very friendly and helpful. Clean towels everyday and if you needed anything else you only had to ask and it was there. Standard rooms would not be a good idea, very tiny indeed. We upgraded to a superior and it was worth it for the extra room you got.

Two things with the room, the aircon unit was extremely noisy there was no way you could have slept with it on, thankfully the weather was not that hot, and the bathroom was quite small and dated.

Plenty of places to eat and drink within walking distance. The Crooked Knife across the road was great. Very friendly and reasonably priced. Shame its not open for breakfast as Zana's, attached to the hotel, was overpriced.

We would not stay there again purely because we prefer to be based closer to Broadway and Times Square as there is more going on in the evenings. During the day you practically walk everywhere or get the subway.

On our last night we had dinner at Gordon Ramsey's restaurant The London. Fantastic and well worth the expense!

We love New York and can't wait to go back again!

I too had read the reviews on this site and was hoping and praying that my experience would be a good one. UNFORTUNATELY, my luck was not in. I can quite happily accept a small room - which this was, but the room was horrible. The lobby, lifts, corridors and rooms all smelt of insect repellant. The carpet was soiled with goodness knows what, the bed sheets were torn, though clean and the doors were hardly secure. The air conditioning did not work and the room was freezing, my friends room on the other hand was boiling, her air con did not work either. We were on the 7th floor and did encounter some of the "residents". I did not stand barefoot on the floor at all during my stay and left all my clothes in my suitcase. I met an American guest in the lift whose room was on floor 2 - he said his room was nice. This got me thinking - are rooms allocated per nationality, age, appearance? I hated everything about the interior of this hotel and would not kennel my dogs there. The location was good but i'd rather have had a bit more of a walk and a pleasant room for my money. New York is fab and I can't wait to return - but definitely not here - good luck if you're booked in.