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Sheraton Cairo Hotel, Towers and Casino: Traveler Reviews


Galae Square | PO Box 11, Cairo, Egypt
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: Hotel & Tower Complex on the west bank of the Nile, near business district. This description is based on information provided by the hotel.
Business Center Fitness Center Free High-Speed Internet Restaurant Room Service Swimming Pool
Check Rates and Availability: $246 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Sheraton Cairo Hotel, Towers and Casino

( 14-18 of 102 )
“Disgusting”

Sheraton Cairo Hotel, Towers and Casino

May 3, 2008

The room reeked of smoke. even though non-smoking was requested. There was black hair all over the old, heavily stained carpet, in addition to thick black dust along the edges of the room, which was clearly not vacuumed prior to our arrival. The bathroom was disgusting and the shower curtain was pink and black with mildew. Pictures on the website are not representative of the actual rooms. The Nile Hilton is much nicer and cleaner.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ELCleary's Summary
Date of Stay: April 2008
Member since: May 03, 2008
Was this review helpful? Yes No
Management Response
mHussein, Manager
(Management representative)
Aug 20, 2008
Dear Sir / Madam,

Reference to your comments regarding your stay at the Sheraton Cairo Hotel, Towers & Casino, we would like to express our sincerest apologies for any inconvenience encountered.

Regarding the hotel physical status, we would like to inform you that the hotel is curently under going full renovation.

As for any service challenges that you might have faced, would appreciate sending us more details about your stay i.e. full name, dates of your stay, room number … in order to be able to conduct a detailed investigation in this concern and take the necessary corrective action accordingly.

Thank you for writing us about your feedback as through the feedback we receive from our guests we are enable to maintain our services up to standard.

Kind Regards,
Sheraton Cairo Management Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $246 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“isle of civilisation in ...chaotic city”

Sheraton Cairo Hotel, Towers and Casino

4 of 5 stars
Antwerp, Belgium
Apr 12, 2008
2/2 found this review helpful

Started our 15 days Egypt tour in Cairo (Sheraton Towers).
When arrived in Cairo international after a fligth of (only) 4 hours and 5 minutes from Brussels we landed in an other world.
Big culture shock came over us.
Luckely we booked a room in the Sheraton Towers along the river Nile. Yes luckely, we found this was an isle in this chaotic city. No hard feelings about Cairo or Egypt because the peolple are very nice, except for dome salesmen/women, but this did not bothered us.
Very large hotel, advice you look very sharp where you're going to find you're way back later on !!!
We stayed in the Cleopatra tower, I think the rooms in the other tower (Nefetari) are more upgraded because all Arab looking guests stayed in that tower! TRY TO BOOK INTO THIS TOWER !
Our room was just OK, everything from wallpaper over furniture, beds and bathroom needed renovations, although the room was clean !
The Italian restaurant is very expensive as well as the wine list !
We booked half board and the (international) food buffet in the "main" restaurant was very good ! We eated there every day.
Be carefull when checking out ! Our other tour guests had some bad experience here. We payed every day for our drinks when leaving the restaurant and had no problem when checking-out.
Visited Cairo during 4 days, it was very a beautifull experience and very interesting!

  • This TripAdvisor Member:
    • Liked — food in main restaurant and staff in general, high standards !
    • Disliked — worn out room
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eMBieAntwerp's Summary
Date of Stay: October 2007
Traveled with: Spouse / significant other
Visit was for: Hobbies / interest / culture
Age group: 50-64
Member since: April 06, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Young singles, Families with teenagers, Tourists
I do not recommend this hotel for:
A romantic getaway
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites
Was this review helpful? Yes No
Check Rates
Average price*: $246 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Really nice, but a bit worn, but being renovated”

Sheraton Cairo Hotel, Towers and Casino

3 of 5 stars
DubaiUAEExpats
Apr 2, 2008
2/3 found this review helpful

Rooms under renovation so they are sprucing up. We were a 21st floor room in Cleo. Tower. Clean Beds, Clean Rooms, Nice Service. Room would be a Low to mid level 4 star. WE LOVED THE LOCATION . Don't rule out, unless you want full luxury. ASK FOR DETAILS AT CHECK IN ABOUT DUTY FREE SHOP!!!!! We didn't learn about this until day 5 - two days too late. Use Door Men to help you negotiate taxis, but really lots of good 'sheraton' labeled taxis lingering about with good rates. Again, use the door man, he wil help! But don't be afraid to pass one up for another and get yoru best rate.

We went with our 2 boys, almost 5yrs and 18 months and found Egypt - at a leisurely pace - an awesome vacation. We moved on from Sheraton to a resort in New Cairo with Golf and Waterpark for the kids after the 'Sightseeing' part of our trip. We did Cairo in 8 Days, which appears to be unheard of - most people Rush In and Rush out. Don't. Take your time. People are very lovely and friendly.

Don't let the Tout's put you off. Say No - Firmly with a Smile and Move on. They ALWAYS said certainly, Welcome to
Egypt, Thank You and have a good trip.

I hear from my work colleagues that "Ones' - US versions are welcome as tips for everything and certainly, as we are based in Dubai, without US $ we were a bit out of pace as they base all taxi fares and other on US Currency- but entry to musuems, etc are in Egyptian Pounds.

Relax if you are taking kids! It was great - they are lovely people and we had a fabulous time! The kids loved the guides and the guides were kind and thoughtful to our needs of traveling with little ones. Our taxi drivers stopped randomly and bought bananas and tangerines (all 'wrapped' fruits so no issue) and made sure that we had access to plenty of water bottle purchases and shade.

  • This TripAdvisor Member:
    • Liked — Location
    • Disliked — Peeping Tom Callers! Everytime on Balcony with Kids our phone would ring with a 'peeping tom! That's just wrong! Finally unplugged phone!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FamilyODXB's Summary
Date of Stay: March 2008
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: April 02, 2008
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites
Was this review helpful? Yes No
Check Rates
Average price*: $246 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“View good, but wait until the redo of rooms”

Sheraton Cairo Hotel, Towers and Casino

3 of 5 stars
Blue Bell (Suburban Philadelphia), PA
Mar 29, 2008
3/3 found this review helpful

We spent four nights at the Sheraton Cairo. While all the personnel were extremely friendly and allowed us to check in early, all rooms in the Nephiteri tower (remodeled) were booked, even when I offered to pay for an upgrade. That left us with a room on the Preferred Floor of the Cleopatra Tower. While the newer tower (built in 1989), the room decor and furniture were from 1989 without any update.

The room was large and had a good balcony looking over the city and Nile. The bed and sheets were also comfortable and we slept well. However all the other aspects of the room were dated and worn, and in some places even dirty. The Sheraton recently announced a $40 million upgrade to these rooms, which should be completed in 2009, so I would stay at the Marriott, Hilton or others until this is completed.

Problems in the room included a peach and green motif (I haven't seen that since 1991) TV was VERY small and on its own stand. The bed had one of the older style bedspread with visible stains (left that one completely off the bed.) Bathroom, while I am sure pretty in the day, with marble had visible mold and had the appearance of being left alone until the rennovation.

Contrasting the room were the restaurants which were all enjoyable with great food. Our fa vorite is the Bonduko Lounge across the street next to the river. GREAT meat and fish both on the menu and through the afternoon buffet. It felt like we were the only ones discovering this upscale and hip place, so make sure to make them busier by heading there. The candles and bold lighting open air on the river were perfect.

The Japanese restaurant was superb with good sushi and the breakfast restaurant was full of color in the morning with friendly faces and help. Room Service was prompt and hot, if you are recovering from jet lag.

Tourist Tip - Make sure to walk the four blocks to see the Khalil Musem of French Impressionist art -- Only 50 pounds and we saw at least 6 Monets and countless other artists work.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mcclungp's Summary
Date of Stay: March 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: March 07, 2005
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
probably not
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites
Was this review helpful? Yes No
Check Rates
Average price*: $246 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Pretty good”

Sheraton Cairo Hotel, Towers and Casino

4 of 5 stars
Scotland
Mar 29, 2008
1/1 found this review helpful

We were upgraded to a Nile view and the room was really nice - much better than I feared after reading some reviews. We must have got into the right tower! Much like a 4/5star hotel anywhere else, though there was lots of security. We overlooked a roundabout (as well as the Nile!) which provided lots of entertainment with the crazy Cairo driving.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandy323's Summary
Date of Stay: March 2008
Member since: June 15, 2006
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
Was this review helpful? Yes No
Check Rates
Average price*: $246 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com

Reviews of Sheraton Cairo Hotel, Towers and Casino

( 14-18 of 102 )
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Address: Galae Square | PO Box 11, Cairo, Egypt