This hotel is operated by the rudest desk clerks I have ever encountered and I travel often. Never again will I ever stay at a Holiday Inn due to their lack of BASIC customer service. They are obviously a very unhappy bunch.

On the positive, This is a nice enough property. Housekeeping was excellent and we left a large tip as a thank you. It's unfortunate that this hotel doesn't have better management and front desk clerks because I believe business would be much better.

We were able to book this hotel somewhat last minute when the rest of the Resort area hotels were fully booked- Now I know why!
It has nothing to do with the property- cleanliness, comfort were surprising- on par with Hyatt and Hilton. The room was nice and the bed was very comfortable & double sheeted.

I won't ever stay here again due to the rude people.

I am writing becoz I saw some very good reviews about this hotel.I am surprised.I bet the positive reviews for this hotel is probably written mostly by the Holiday Inn Hotel management itself.
This hotel really bad in every way.Basically it lacks the most important thing "cleanliness".Enter the hotel lobby you will smell it!
Customer service is worst again.There are a lot of other hotels in the resort group, any one of them will definitely have better rooms and service then this hotel.
Not recommendable for anyone!!!!!!

We arrived before 3:00 p.m. to check in and were told that the room wasn't ready yet and asked to return at 3:00 p.m. which is check-in time. We returned at 3:45 p.m. which should have been plentry of time to have the room ready and when we arrived we were told it still wasn't ready. By this time, we were tired and so were our 2 young children who were ready for a nap. I explained that were were told to return at this time. I was then told that the room should be ready in about 25 minutes and that whoever told me to come back at 3:00 was wrong because it is not their policy to give people confirmation as to when a room will be available. Keep in mind that just seconds prior, he told me that the room would be ready in 25 minutes! If you stay at this hotel - save yourself some stress and call ahead to be sure the room is ready. The service is HORRIBLE!

We were finally able to check in after 4:00 pm into the Kids Suite. The room was not what we expected. There was a hole in the wall, there were food crumbs all along the window and air conditioner, the chairs in the kids room were filthy, the cabinet for food was dirty with crumbs and build-up, and the closet shelves were falling apart. The bathroom smelled strongly of urine. I was able to take pictures of everything - except the bathroom odor but take my word for it. I would NOT recommend the Kids Suite to anyone unless you plan on bringing your own bottle of Bleach or Lysol to clean it up yourself.

The only plus side of this hotel is the location - it's very close to Disneyland and the Buena Park attractions. Even so, I would NEVER want anyone I know to stay at this hotel and I will NEVER return.

First, it started off bad when we arrived early and called to check in only 15 minutes early and they refused saying they had no rooms cleaned and available yet. I asked if something would be ready at the 3:00 guaranteed time and they said that there should be. The customer service was awful the whole trip after that too. When we turned down our beds that night we saw brown glops of something spattered about on the sheet. We called 3 times and waited an hour before someone finally came with new sheets. People were allowed to smoke at the non-smoking hot tub, the on-site restaurant staff ignored us, and housekeeping did a lousy job, we did not notice that they even came the last 2 days of our 4 day trip. We are very nice people and have worked in the service industry ourselves in the past so we know it is not hard to give good service. We will never be back to this hotel.