I booked the room by internet, it was a Junior Suite Deluxe with a full kitchen which was really big and had a nice view of the pool. The staff at the reception and at the travel agency was very friendly and helpfull with my requests like finding a special restaurant and making reservations for the tours we took. The beach Club in front of the hotel is very nice and they also let us use the pool of the hotel.
We had a very pleasant stay at the hotel for a very reasonable price. We'll go back again next time we hit Puerto Vallarta

I booked at 3 night package, through Orbitz, at Puerto de Luna Resort in Puerto Vallarta. Orbitz rates it as 3 star. My opinion, 1 1/2, maybe 2. The first night I stayed in a room that may not have been updated for 15 years. The A/C unit wanted to come out of its wall sleeve; the traverse rod was rusted; the drape was soiled; the mattress was very hard; the dresser was ramshackle; the mahogany plank onto which the bathroom sink was mounted was rotted out around the sink rim; the shower tub spout had a space of about 2 inches to the wall; the floor tile had many chips; the cable tv was full of snow. The following morning I woke at 7, wanting to take a shower. No washcloths. The desk said housekeeping wouldn't be in until about 8. At 8:15 a guy shows up with a bar of soap and a bottle of shampoo.
I had called the Orbitz rep the previous night and we met in the lobby the next day. He translated my complaints to the desk clerks, as only one knew a few English words. I insisted that rep and the desk clerk go to the room I had, to see the conditions for themselves. When I showed them all of the problems, the clerk offered me a different room. But I had to wait a couple hours until the guest checked out. However, that room turned out to be on the 4th floor of a building without elevators.
I wanted to show the Orbitz rep the 3 star Orbitz rating on the website, along with the 3 star rating for the Qualton Resort across the road, from which he had just come. So we went to the "Internet Center", which is an old, and I mean old, off-brand computer stuck in a room the size of a closet. None of the desk clerks knew how to start the computer, and a man appeared who did. The Qualton and the Puerto de Luna are as different as night and day, and the Qualton isn't as nice as the Fiesta Americana next door to it. The Fiesta is rated 4 star at Orbitz.
The Puerto de Luna has a "restaurant" that is not open for dinner and is not air-conditioned. It's more of a coffee shop than a restaurant. One day I ordered a club sandwich with fries from the menu. It came with a clump of lettuce and a slice of tomato instead of fries. When I asked for the fries the owner said they had none. The first night I had asked the clerk where the ice machines were. Not only were there no ice machines, there was no ice in the hotel.
Anyone experienced reviewer who rates this as a 3 star hotel is either on something or took a bribe. I strongly advise anyone expecting a 3 star experience to look elsewhere.

I booked Puerto de Luna on Expedia...a midnight "what will I do with a weeks vacation" impulse decision. I am not sorry but I do think that Puerto de Luna is not for everyone.

There are several four story buildings and no elevators. If you have issues with a fourth floor walk up be sure to make that clear. I was in two different rooms, both junior suites. They were roomy, clean and comfortable...but clearly two or three star. The first one had a step up into the bathrooms (2 of them in a suite). Not a problem unless you forget in the middle of the night. The dresser drawers were misslng knobs and one drawer was also missing a bottom.

I got shifted to a room on the first floor that was much nicer. The beds are hard but the showers are huge and excellent.

If you are looking for quiet you'll find it here. If you want to meet other people and have everything close at hand look elsewhere. I saw more staff than I did other guests during my whole week there. The pool was almost always mine alone.

The last day I was there someone asked me if I had tried the sauna...no one told me there was one ...not the desk clerk, hotel hostess or time share guy. I never did see it.

With one exception the staff was great....warm, helpful, mostly comfortable with English, low pressure. The one exception was the lone American on the staff...their time share guy. (Jim)...who talked entirely about his own personal lack of finances (and how "nice people" had helped him out...hint hint) and hit me up directly for money as I was leaving. If his story about not having money for food or a bus was true I might have "bought it" but he had money for cigarettes. Maybe I am too cautious...and I am not a smoker so I don't undertand the compulsion....I just felt hustled and it left a bad impression.

This is a site for walkers. You walk a block to the bus, a couple of blocks to get to the beach (from your room, out to the highway, onto the other hotel peoperty, through the lobby, past the large pool area and to the beach) a couple of blocks to the nearest restaurant.
They claim to have a restaurant but it isn't much and is not even open for dinner. Their little store has very little and the woman who staffs it doesn't speak any English. I asked if she had ice cream and she just didn't understand...and I didn't know the Spanish for ice cream. You can buy food at the Gigante (like a Wal-Mart or Big K) just a block and a half down the street. Inter-net access is directly across the street. It is a minimum of 30 minutes for $3.00 US.

I learned from the time share guy across the street (Palmarya ?) that they have a deal with Puerto de Luna that gives you access to their facilities and a card that is good for a 15% discount on anything you buy there. It was sweet to have dinner there, then hit their hot tub. But then, I had to dress and walk across the four lane main highway to my quiet oasis. I lost some of the "relaxed" feeling and was sweaty by the time I got "home".

This time share guy (ORI) also reimbursed me fully for the day trips that I had bought from Rosie at Puerto de Luna and threw in a Mexican blanket, bottle of champage or tequila, cab fare dwontown and a 50 minute full body deep tissue massage at the beach front spa. I did have to spend 75 minutes having lunch and listening to their pitch...but I had no intention of buying, told them so, and could afford the time.

Puerto de Luna is in another world from the crowded, noisy, scheduled activities, glitz of the beachfront hotels. It's almost like staying in your own home and visiting the tourist sites in the neighborhood but having a place to go and be away from all the opulance.

Thursday night Fiesta at La Iguana was good. El Eden tour had a terrible guide. Day long boat trip with snorkeling and optional horseback trip to the waterfall was GREAT. I got all three completely free for doing the time share thing at the hotel across from the Puerto de Luna. Puerto de Luna offered me all three for $45.00.

So, a mixed review. Well woth the money at Puerto de Luna but you take on the necessity of going "off site" for food or beach or hot tub. If you are mobility impaired, don't do stairs easily or don't particularly like walking in heat and humidity think twice. If you want clean, quiet, reasonable...Puerto de Luna is for you.

my 18 year old daughter and I have just returned from staying at the
Puerto de Luna. It is a very beautiful resort, exactly what the pictures
show on their web site. We had a one bedroom suite. Very comfortable
and huge. You would be very wise to up grade to a suite. There is a
Super Store just a block south, easy walking distance for everything you
can think of. Great take out deli and wonderful assortment of fresh fruit
and vegis, fresh bakery. As Mexico is so very expensive it's nice to have
the option to eat in a few times. The big hotels are just across the street
where you can enjoy the beaches as well as be bugged constantly by those
mexican peddlers. We had the pool at Puerto de Luna to ourselves almost
every day. So private and relaxing. Bring along an air mattress and lay
in the pool and enjoy all the sounds of the birds living amoungst the lush
grounds surounding the property. If you are looking for action and lots
of people around, stay over at those expensive beach front hotels. There
are lots of day trips offered if you wish to get away and meet people.
Beware of the Pirate Ship Tour. A real RIP OFF! Terrible stage show,
weak drinks and lousy food, very expensive.

The Austin's - White Rock, British Columbia, Canada