Rude and arrogant front desk staf. When we flush the toilett water came out on the floor. Bath tub filling up with dirty water from the sour when guest next door taking a shower. They didn´t offer us a new room and they couldn´t fix the problem. But the worst was the arrogant behavior from the front desk staf. This... more

Location is perfect. Directly across from Madison Square Garden and about 5 blocks from Times Square. The rooms are fairly old and it shows. You won't be able to open / close your window and chances are the window will be to dirty to get any sort of reasonable view. In my opinion, the beds are comfortable (I slept an... more

Ladies and Gentlemen, what ever you do, do not ever stay at this place!!!! I live in lower Westchester and my girlfriend and I decided to stay in the city over night for a friends birthday, we booked this rathole because it was close to the party, WHAT A MISTAKE!!!!!!!!!! the place is FILTHY, the place is just gross!!!!!! I... more

What an awful hotel! the only positive thing was the location, as for the negatives,well where do i start: tiny roomy, we'd booked 1 room with 2 beds- in fact it onyl had one, shower didn't work, sink didn't work, carpet was stained, window didn't shut- beds didn't have proper duvets only cheap blankets(was v. cold in room!), no main... more

My boyfriend and I went for a long weekend to New York 6th - 10th Nov. We're both pretty laid back and not to keen to complain but this place is absolutely awful, so much so that I have felt the need to write a poor review about it! Everyone that we spoke to who was staying there, was of... more

this hotel has to be the worst i have ever stayed in. myself and three friends went for some shopping for six days. i know that most hotels in the states are basic but this was down right dirty. it was filthy and the staff were appalling. i was afraid to walk on the carpet it was so dirty. there... more

I'll keep this short: I usually stay at Affinia properties in Manhattan and still fully recommend them. I often stay in the same neighborhood that the Hotel Pennsylvania is in because I see sporting events at Madison Square Garden. Ended up at the hotel because a friend had a free room there. I wouldn't go back if THEY paid me.... more

the rooms were abit shabby especially the bathroom but it was clean and the staff were very friendly. can't fault the location it was perfect and for somewhere to lay ur head at night it was great would use this hotel again more

It was one of the worst experiences ever. The room was dirty, noisy and dark. The staff was rude. It definitely does not worth the price, Too expensive for what we get. Will never ever come back to this pigsty. more