We stayed here for three nights with our two teenage children and five year old at the start of our tour of the Californian coast. What a stunning start to our holiday! When we arrived we were met on the steps as we stepped out of our taxi by a young lady who addressed us by our names. She whisked... more

We wanted to stay at a nice hotel in SF and we decided on the Mandarin Oriental, though usually, we try the Four Seasons. We were told by friends that live there that the Four Seasons was in a not very nice area so we settled on the Mandarin Oriental. The service was superb, as expected, very professional and friendly,... more

Fabulous views from the 38th floor and up. Very comfortable rooms. Very good, friendly service. Very expensive though. Hotel parking at $45 a night?! Come on. Hotel itself needs some refurbishing.elevators and acrpets look a little worn. more

We stayed at the Mandarin in San Fran twice - at the beginning and at the end of our trip to the US West Coast. The service - starting from the check-in to the cleaning service - was impeccable, smooth and just perfect. Upon arrival, we checked into a stunning room which had wonderful views across the bay, the Golden... more

We loved everything about this hotel. The room had all of the usual perks: the fabulous sheets and tasteful furnishings of a 5 star hotel, but what really set this hotel apart was the amazing service and fabulous views.The view from our room and from the hallways leading to our room on the 48th floor were worth the price alone.... more

I expected alot more from this Mandarin. Management had absolutely no regard for the patrons. They closed the lounge on a Friday nite for a private party without any prior notice to guests and summarily told us to get out. They made no attempt at satisfying us with anything. All we got were a bunch of "I"m sorry's". Only two... more

Stayed here two nights over July 4 holiday weekend in a Bay View Queen, which was a steal at $295 per night. The queen rooms aren't huge, but are certainly comfortable enough and the bathrooms are quite large even in this smaller room category. The absolutely spectacular view, taking in the "greatest hits" of San Francisco--Transamerica Pyramid, Coit Tower, Alcatraz,... more

Visited this property for the first time on July 4th. The customer service was outstanding! From the moment we entered the small, welcoming lobby we were greeted and promptly helped. The staff was extremely polite and helpful. The room was amazing. Clean. Spacious. View. Bed. Shower. Everything. There was even a refreshing smell as you entered the room that was... more

We arrived at this hotel 4 hours prior to check-in time and they still had our room ready for us! Our intital impression of the hotel was that it was very luxurious and the staff were extremely friendly and helpful. We had a bridge to bridge room, and as you can see from my photos, we had a spectacular view... more