I read the reviews below prior to travelling and almost cancelled my stay at this hotel. I’m glad I didn’t. My wife and I spent our 25th wedding anniversary in Cape Town then Buanos Aires due to an anomaly in our travel arrangements. The hotel is located in a very good area of the city if you are a tourist.... more

Never stay at the Kempinski Elegance hotel and do not ever book it on line. The Kempinski's staff may be the least helpful/most apathetic staff in South America. We booked two nights here. When we arrived, the hotel receptionists told us we could not stay because water had been cut off, due to a week old pipe leak. There were... more

First o all, we came to this hotel because the hotel booked(Kempinsiki Chateau) had no room. Breakfast is poor, furniture and bedding are useless very small, at least in a double room, you have no view, only a small window overlooking the front room. The bathroom is too small, and there is no place to leave their personal care products.... more

We stayed here based on a friend’s recommendation. Our friend obviously didn’t stay here in the middle of the southern hemisphere summer. The rooms were very stuffy and the AC barely worked (we switched rooms a few times, so that was the case for all). We actually opened the door to the hall to cool things off after using the... more

I have been to this hotel 4 times over a month. For one or two day stays. Its basically a motel in a good location. And $100 in high season is CHEAP for BA. Every other hotel was $150-$200 so I picked the next to last cheapest. Staff were nice I also got the water story, but it came with... more

Originally I reserved 4 nights at another location of KEMPINSKI. Upon arrival, as some other members of this fourm, we were told stories about flood (which actually was not confirmed by another manager) and re-routed here. Personnel is friendly and helpfull. This is whese positives end. Breakfast is bo-oring and low-quality; Window unit AC is very loud; furniture is very... more

Terrible hotel and rude staff. I actually booked a room at another of the Kempinski hotels in Buenos Aires but when I arrived at about 9 pm to check in they told me they had had some sort of flooding problem on one of the floors and therefore were sending some guests to this Kempinski hotel. I didn't argue since... more

OK......it has taken me 2 YEARS to write this.........I was, tonight, simply looking over hotels in Buenos Aires in anticipation of my 8th trip..........I stayed at THIS hotel my FIRST trip...... NOT 4 stars. Carpet IS smelly, stained, worn. Pull up the cover on the nightstand and it is basically cardboard. It was early February, summer, the a/c barely worked.... more

We stayed in this hotel over the Easter holidays and had a very pleasant stay. The hotel is in a good location within walking distance of the parks and Recolleta cemetery. The staff were very helpful and pleasant. They served an excellent buffet breakfast with a good choice of foods. The bedrooms were adequate and comfortable. I would recommend this... more