After reading the reviews, i was bit sceptical...but to my pleasant surprise, i found the hotel to be nice and convenient, Front desk staff very courteous and helpful ( especially Mr. Emre Abok), nice breakfast and good location. Overall experience was very good. ...Suresh Bangalore more

How can they refer themselves as 5-star hotel? Where had they dumped their pride as 5-star hotel? - Rude manner of hotel staff ; the reception person did not stop typing on his computer when customer talked to him. Even during replying the inquiry, he never stopped his typing thing. - Lack of hospitality ; It took more than half... more

If you were looking for a hotel styled after your 6th grade detention hall, look no further. This hotel, a "Five Star" deserves no more credibility than a [-------] off Indifferent Street. The staff couldn't care less about their guest comfort. The air conditioning wouldn't work and the only response we got the front desk was "Not my problem. What... more

I have been there many times and each time, I had an amazing time. The hotel is comfortable, warm and provides a personalized service. more

The location of the hotel was perfect. The food was excellent as well as the other services. The staff was friendly and the room that I stayed in was great.The room was clean and peaceful.. I strongly recommend this hotel to everyone. more

Honestly was a little scared after reading some reviews here but what i found was great location, great food, friendly staff.. Would strongly recommend this hotel more

Last Year I have stayed in this hotel and it was absolutely marvelous. I have traveled around the world quite a lot, but this time really surprised me in a positive way. The staff was very professional and at the same time welcoming, courteous and efficient. The hotel has a very convenient location and beautiful view. Overall, everything in this... more

I was invited to attend a conference in Istanbul and accommodated in this horrible place. Someone was saying 5 stars?? This is a 2 star dirty and extremely noisy hotel. The room was large, but the smell in it coming from the bathroom was really disgusting. The flowing water was strangely colored in brown and had some smell. There were... more

The Surmeli Istanbul hotel does not deserve its Five Star rating. My husband and I no longer respect the rating system. We booked a room that cost approximately $131 American dollars per night. (1)Upon checking in, our non smoking room was directly across the hall from a loud dinging elevator. Management directed us to a second room that was dingy... more