I have just come back from Thailand one month ago and stayed at the Sheraton Grande Laguna in their one bedroomed villas. What are people talking about? The place being dirty and looking shabby, I think that these individuals are being far too picky and above their station. If they are wanting indiviudal service then they should book somewhere with... more

Stayed here for 10 nights in Oct '04 (prior to the tsunami) for our long-awaited honeymoon. We weren't disappointed with anything about this magnificent hotel, except maybe the expensive prices in some of the restaurants. The breakfast was included as part of our package, and it was the BEST breakfast we have ever had in any hotel anywhere. LOVED the... more

I just so the comment about the orange juice and food poisoning, if you don’t know what you talking about then just keep silence. If you like to go to Phuket town and want to see a lot of prostitute feel free to go good luck for your children, I wood never ever do it. We stay for 10 days... more

This was our second visit to this resort and it will be our last. Whilst our room was fine, the place was over populated with "gangs" of tourists that terrorised the breakfast area. The selection of food was average for a 5 star resort but the actual room space and facilities were far less than required. This meant that if... more

To say we were disappointed with this "luxury collection" hotel would be an understatement. We would NEVER recommend this hotel to any of our friends. It is too big, too dirty and the service is terrible. When we arrived, no one from the bell desk (5 feet away) approached us for help with our bags. We ended up carrying them... more

We stayed at the Sheraton Grande Laguna in August 2008. I was a bit concerned about staying there as the reports I had read scared me a little. I thought we had to see for ourselves .But when we got there it wasn't as bad as I was expecting. The people there were absoluting fantastic. Couldn't do enough for you.... more

What Sheraton and the management of Grand Laguna doesnt seem to understand is that its all about managing expectations. I have just returned from a 8 days holiday with my family of 6 adults and 3 children, staying at Sheraton Grand Laguna's top end 4 bed villa. We know the service from Sheraton from a previous visit, so we are... more

i have been to phuket for 5 times and this one was the worst one i had. we stayed there for 5 nights . the rooms do need renovation, bath room amenities don't meet a 5 star . if you have ever stayed in a five star patong hotel you'll be bored by the place since there is not much... more

We stayed as a family with young children at the villa in this July; villa area was secluded from the main site which has lobby and dining functions, so we either had to use their free mountain-bike, or to be picked up by a shuttle bus going around every 15 miutes. These free mountain bikes were absolute nightmare! They were... more