On arrival we were greeted by rushed and just barely polite desk staff ,given our room card car park code and sent off .The car park is not under cover which in it self is no problem but the narrow one way drive way is ,if you are unlucky enough to encounter a car coming down as you are driving... more

My wife and I along with our daughter and neice spent 6 days in Sydney at the Park Plaza. The location is excellent, right on Hyde Park. It is reasonably close to the subway, restaurants, cafes, shopping and major attractions Our room was updated and spotlessly clean. There is no restaurant, bar or internet on site. There is a rooftop... more

The hotel stay was terrible. The phone did not work for the first 3-4 days of the stay and the hotel refused to compensate us or get us a better room that had a working phone. The service here was horrible - I had people trying to reach me for several days before the hotel staff was able to figure... more

These are the problems we experienced with this hotel given that we paid for a 4.5 star room. (Room 908): -Staff generally unhelpful and disinterested. -No compendium. (Replacements apparently being printed at the time?) -TV reception was poor. -Mass of unsightly cables under the writing bureau which the TV sat on. -Smelly and musty hallways. -Mildew/mold on back of balcony... more

After being a little nervous about our stay here, we were pleasantly surprised! Working in the hotel industry myself, i know what to look for in a bad quality hotel. Check-in and check out took no more than 2 minutes - fast, efficient service. The room was clean, bathroom and kitchen spotless and well equipped, and room service did their... more

Arrived from a very long flight with my husband and 3 yr old toddler. The initial receptionist was very pleasant and checked us in without any problems as everything was in order with the room number already printed on the reservation slip at the front desk. After settling in and resting for about 2 hrs, we received a shock of... more

Oh where to start - was greeted by a urine smell in the foyer it should have been a warning of things to come. We checked in on the sunday for 5 nights pre paid so we couldnt check out if we wanted . Went to the lift as we were on the 11th floor one of the lifts was... more

What a bad start to australian trip. Run down hole of a place. They had my name wrong. The apartment is nothing like the photos so be very cautious. The pool is a run down bath tub, difficult to reach, The gym is a cubhoard with 3 pieces of equipment. The lifts are slow and dirty. The second bed was... more

Poor old Oaks. This hotel has definitely seen better days. There has been some attempt to renovate some of the rooms but the real problem here is the lack of maintenance and care. The lobby is tired and smells of mould and the reception chairs are stained. We had booked a Visa VIP special 4 star studio and arrived by... more