Okay I will try to post the positives and the negatives and give some final thoughts. 1. We traveled with 5 couples for a long weekend and two of us stayed at the excellence club. This service is a total bust. There was no early check in that they advertise. The other 3 couples that did not stay in the... more

Just spent a week at the Excellence as part of a wedding party. Overall the grounds and the hotel are great but it's the lack of little touches for a quality hotel that let it down. Can't argue with other reviewers about the ants and mosquito's....they're a bit of a nuisance. Breakfast in the restaurant each morning was accompanied by... more

Nov 4 -11 2008, review by trip advisor member,Toronto, Canada. This was our 6th time to the area. 1st time at the Excellence. Decided to spend the extra cash to go(about $600 more than we usually pay for this time of year) We went to this place after checking all the reviews on this site. This was the ONLY hotel... more

Our first 24 hours made us feel we had made the wrong vacation choice, but after that it was a great experience. Our vacation, plus comments and suggestions. When we arrived by private car we were pointed in the direction of the lobby where a young woman handed us champagne...and that was it...no cool towel and no one to welcome... more

The hotel and staff are fantastic and nothing seems to be too much trouble for them. My wife and I stayed in an Excellence suite and thought the room and service was fantastic. At the excellence pool, Moses and Mabel (English names) were possibly the best staff at the resort and deserve a special mention for their great personalities and... more

This resort was so close to being great most days and with a recommendation from my sister and all you trip advisor members we had high expectations that perhaps we feel a little let down. If this is your first experience at a AI you probably will not be happier any where else. We have been to many AI's with... more

We stayed at the Excellence Riviera Cancun fron Nov 1-7,2008. My husband and I were celebrating our 20th Anniversary. After much time reading ALL the reviews of all the hotels in Cancu/Riviera Maya, we decided on the Excellence and what a Great decision we made. It was nerve wracking because the week before we left the resort got some unfavorable... more

We had originally booked to go to the Royal Cancun 05/11/08-17/11/08. However after reading some reviews on the hotel and my parents experiencing difficulties we decided to call the hotel the day before we were due to leave to check the booking and surprise surprise they had no record of us!. We booked through Carribean warehouse and immediately contacted them.... more

November 9th -16th Spa/Pool Jr Suite Most reviews of this resort are very accurate. It is located approx 30 minutes from Cancun airport, but still feels a little remote. $35 cab ride each way to Playa Del Carmen. Our room was very damp and musty smelling (our friend's room was not). The resort provided a dehumidifier though it didn't help... more