Stayed at the Grand Croce di Malta while on a tour with Trafalgar Tours. This place has seen better days. Upon arrival, the hotel looks nice from the outside. The lobby and dining room are nice; however, everything goes downhill from there. The carpeting on all of the upper floors is old and FILTHY (worn and very stained) . The... more

We stayed here and were very pleased. Had read some of these reviews BEFORE we left - so we went with an open mind AND the hotel was GREAT! also a great little town in Tuscany. Great location. And it also had nine wonderful spas and resorts. We booked one but did not return in time to make the appt... more

The hotel is now larger than the picture featured in Trip Advisor. Pleasant staff, large clean rooms with adequate sized bathroom. My wife is on a gluten free diet and the hotel went out its way to accomodate her wishes. Would recommend this hotel to anyone. Montecatini is a lovely town wiiith plenty of features. more

We stayed here as part of a Trafalgar Tour. Our room was lovely with its own patio, although the patio needed outdoor furniture and a clean. The room was pleasantly decorated with a large bathroom. The spa bath didn't work and we only had a hand held shower over the bath which made getting ready in the mornings take just... more

Hotel is lovely from the outside but needs major renovation in the rooms - carpet & wallpaper soiled & our shower never worked properly for our 6 day stay. Water alternated between cold & scalding as we showered with no way to control it. (Room 312)Breakfast buffets were good but dinners were nothing special. Highly recommend travelers to this city... more

This hotel is tired, shabby and unclean. The pool was unusable, dirty and cracked tiles. Pool lounge chair pads were dirty and ants crawling all over them. People with children only ones to use during our stay and put towels over pads to sit down. Courtyard has potential to be beautiful but dead leaves all over and unkempt. Room we... more

Came on a Titan Hi tours holiday for 5days and nights in june 2007. The room was very shabby, the food in the evenings was variable, the staff were rude and unhelpful particularly the concierge. We were trapped in the lift for 35 minutes. The lift is a health and safety hazard as the hotel now say it will only... more

We arrived ( two couples ) at this hotel to be dealt with at reception by an officious and miserable male receptionist who clearly thought we were not good enough to be at the hotel. All the male staff at the hotel were miserable although female staff were pleasant. Whilst the room was fine, the food for a four star... more

If you want to be treated badly stay here. For some reason the staff thinks they are too good to be polite. They walk around like a bunch of big shots and laugh at the guests. Yes, all the guests. That means you. more