We spent 2 nights here on a weekend away and I would thoroughly recommend it. It ‘does what is says on the tin’ - it’s not a hip or luxury boutique hotel by any stretch of the imagination but it is comfortable and it is very convenient, hence I gave it a 4. The front-desk staff are very friendly and... more

My partner and I booked a last minute stay at the Banks Mansion and from the moment the reservation was made, the staff proved how important it is to make the customer feel special. We had a problem with the credit card when booking and the following day the hotel made contact, by telephone as well as email, and ensured... more

We spent 6 nights in July at the Banks Mansion. Staff could not have been more helpful. Nice, relaxing ambiance. Very friendly. The location is central but still removed enough from the frenzy of the city center. Rooms are clean, very comfortable and canal side rooms have great views. The hotel has been decorated with care. Really one of the... more

I've stayed in this hotel on three occasions and it has never disappointed. It's comfortable, classy without being pretentious, and each time the staff have been very helpful. But the best thing of all is that drinks and snacks are absolutely free. At first we couldn't quite grasp the idea that a hotel would give you free drinks in your... more

From check in to check out we were made most welcome, and nothing we asked of the staff was a problem, the rooms were of an excelent standard, breakfast was good, and we enjoyed the whole experience. We definetly intend to go back, and I would have no problem recomending the hotel to others. more

I read all the relavant reviews on tripadvisor and decided Banks Mansion would suit us. It was a lovely experience. From check-in the staff are lovely - its like staying with friends. The lounge is like a comfortable airline business class lounge with coffee, tea, wine, snacks, spirits, chocolates and sweets. Free mini bar in the room. Room was perfect,... more

I did wonder if this hotel was all it was written up to be but I was most pleasantly surprised to find not only a really nice very clean property but also very friendly and helpful staff. Our room (canal view) was small but adequate and at least it was not a faceless who cares what city this is, this... more

The hotel looks great inside and out. Wonderful staff, Lovely clean rooms. Free drinks in rooms and also drinks and snacks in the lobby plus free internet access. The breakfast is worth having, again staff are frienly and plenty of choice and all taste good. The hotel is based in a quiet part of city but still close to everything.... more

We just returned from a long weekend at the Banks Mansion and once again, the reviewers on Tripadvisor had it spot on. The location of the hotel is perfect and all the main spots within easy reach. We were received very well by very professional receptionists, in fact the service throughout our stay was exceptionally well, especially in a city... more