Having never been to niagara falls before we were not familiar with the area we stayed in, looking at a map we saw that ferry street was fairly close to all attractions. The hotel listed the distance as .30 miles to the horseshoe falls, it was at least twice that distance. However that was not the problem. The area was... more

We had our Army Reunion at the Super 8 Niagara Falls and all the reunion members had only good things to say about our stay there. The rooms were great, clean and spacious, the price was right and the staff was very friendly and helpful. Would return in a heart beat. more

Our bad experience with this hotel started before we even arrived! When we were about 45 minutes away from the hotel, we received a phone call to inform us that our reservation could not be guaranteed, because our credit card had been declined (the card was only declined because my mother lost it and therefore had to close the account).... more

One lady of the Front desk staff was quite abrasive and crude with the manner in which she explained that the breakfast was over at 9am. Felt as if we were blasted for asking.We arrived at the front desk that morning about 9:45 - 1030am sunday. She appeared to be min. 45-ish at least, avg ht. 5-5 approx. Wish I... more

Desk clerk could not explain free breakfast so she got mad ,then in morning the bus group took all of the food with them. Oh yeh the work ing women out front all wanted dates ?? Yes that kind Boy I am glad my kids were not there. more

We stayed for one night and paid $150 a night. We were getting cheaper bed and breakfast options nearby but we wanted something clean and thought paying a bit more will at least guarantee cleanliness. But we got bitten by bed bugs ! We had huge itchy rashes which lasted for 4 days.On top of it, we had to disinfect... more

The hotel was ok. But we went there for our honeymoon and on thier website they show the honeymoon suite with a bottle of champayne etc. Well there was not a bottle of champayne. Not even a Congrats from the front desk. Nothing!..& I was standing there with my wedding gown on! . So once we got to our room... more

Although the rooms were nice and comfortable the customer service at this hotel was atrocious. Staff were rude and not helpful at all. When we checked in the FRONT OFFICE MANAGER was rude and she also refused to allow me to pay my bill the day before my departure. I work at a hotel and ALWAYS allow a guest to... more

Last week in August, 2007. Stayed at Super 8...read mixed reviews before hand. Actually a nice hotel; people seemed helpful but weren't really knowledgeable about the transportation facilities. Gave erroneous information. Awakened by fire alarm one morning with no explanation of what to do. Stood in parking lot for quite a while; when we got back to the room in... more