just came back.I belong to the vacacation club, tower #1 and had the meal plan (all inclusive)for 4 people. I went to the pool bar and ordered 6 small bottled water and than figured that in the room refrig I had no water that I go back to the pool bar and order 4 more small bottle of water and... more

Gran Melia is one of the best hotels in cancun, you just have to look at it from the street and you can see how majestic it is. The hotel is not new, I understand it has more than 15 years but it has been renovated over and over. Me and my fiancee stayed 4 nights and we enjoyed the... more

Just back from an 8 day stay at the Gran Melia What a beautiful and terrific hotel. The staff from the moment you walk in the door was very friendly and was accomadating thru-out our stay, The lobby is grand with center piece the glass pyramid with vines growing down the sides and a terrific garden of fountains and lights... more

My wife and I were here exactly two years ago and loved it so much we wanted to go back. We were a little concerned that it would not live up to our expectations and memories again. The Hotel is absolutely stunning. It is a little warm in the room, but not too bad. We shouldn’t have worried. We booked... more

This is a very nice hotel in a great location with great service. If you like to drink and eat, ask them about their all inclusive meal plan. The staff of the hotel has clearly been trained to provide excellent customer service. Remember, you are going to Mexico. Do not expect everything to work as well or as fast as... more

Beautiful hotel, unfortunately the service and attitudes of the employees left much to be desired. Whether it was the charges that were put on our credit card without our knowledge or the broken refridgerator, broken coffee maker, broken bathtub drain, $140 US phone bill for 15 minutes, broken toilet paper dispenser and to top it all off the unwillingness of... more

We stayed here as an exchange of a timeshare my family has elsewhere. We were received well in the reception, we got a nice little buffet as a welcome. I think this is only for the 'members' though. I had the feeling that you really get preferential treatment as 'members' in general. This was of course fine for us :-).... more

Staying at the Gran Melia Cancun is a real delight! The resort has a magnificent sandy strip at its door step and 3 large clean pools. The personnel was very courteous and the service was fast. The room I stayed in was clearly recently renovated and very tastefully decorated with a big clean bathroom. I do recommend the sea view... more

Just returned from a week at the Gran Melia Cancun and I must say it was incredible. The hotel is beautiful and had a wonderful international feel. The staff was friendly and accomodating. I thought the beach area was great, but as others have mentioned it was rocky. We swam and boogie boarded anyway but if you are not a... more