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JW Marriott Cancun Resort and Spa

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4.5 of 5 stars 605 reviews
605 Reviews
5.0 of 5 stars
452
4.0 of 5 stars
102
3.0 of 5 stars
27
2.0 of 5 stars
18
1.0 of 5 stars
6
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#5 of 157 hotels in Cancun
Description: Modern 14-story international resort, central to Cancun's Hotel Zone and is approximately 11 miles from Cancun Int'l Airport.
  • Address
    Blvd Kukulkan, Km 14.5
    Lote 40-A, Zona Hotelera
    Cancun 77500
    Mexico
Check Rates: $399 Avg. Price
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TripAdvisor Traveler Reviews

TripAdvisor Traveler Rating: 4.5 of 5 stars Based on 603 traveler reviews
  • What to Expect:
    • 4.5 based on 348 reviews Rooms
    • 4.5 based on 348 reviews Service
    • 4.5 based on 346 reviews Value
    • 4.5 based on 349 reviews Cleanliness
    • 4 based on 119 reviews Pool
  • Recommended For:
    • 70% based on 382 reviews An amazing honeymoon
    • 60% based on 382 reviews Older travelers
    • 60% based on 382 reviews Families with teenagers
    • 50% based on 382 reviews Families with young children
    • 20% based on 382 reviews Young singles

Reviews of JW Marriott Cancun Resort and Spa

( 1-10 of 605 )
Aug 22, 2008
1/3 found this review helpful

My husband and I spent our third anniversary here. The hotel is beautiful! The staff were very friendly and always went the extra mile to accommodate you. The rooms are very comfortable and all rooms have views of the ocean. My husband is a VERY frequent traveler and is Platinum status with Marriott. When we booked the trip (using points... more

5 of 5 stars
Austin,Texas
Aug 20, 2008
2/3 found this review helpful

We spent three nights with our good friends and our teenage boys all who had a wonderful time. This was our fifth time to stay at the JW and our friends first. I can' t tell you how many times they said "next year when we come..." While we were disappointed with our first room assignment due to a smell... more

5 of 5 stars
Sandy, Utah
Aug 16, 2008
0/2 found this review helpful

Belated on my review but stayed here 3 summers ago--before the hurricane . JW Marriott is step up from most resorts. The food, service, and pool (which I like huge pools when I do stay at a hotel) . I would recommend this place to anyone who wants a higher quality stay with a price that falls right in line... more

5 of 5 stars
Los Angeles, CA
Aug 14, 2008

We booked a suite at the JW Marriott and got married here on the resort. Our overall experience was just fabulous. Our wedding planner did everything in his power to make our special day even more special. We wanted cupcakes in place of a traditional wedding cake, and the wedding planner had told us that they've never done it before... more

Aug 11, 2008
1/3 found this review helpful

First of all, don't expect to see the beach they are showing in the pictures. It was washed away two years ago during the hurricane. They are currently installing metal shutters over each room balcony so you will not be able to enjoy your room during the day due to the noise from the saws, drills and hammers. Forget using... more

4 of 5 stars
Los Angeles
Aug 11, 2008
2/2 found this review helpful

Hey Everyone, My wife and I just completed a five night stay at the JW Marriott in Cancun. We cashed in on our Marriott Rewards points for the stay and then added on the cost to stay to do the Club 91 deal. The positive far outweighs and negatives so I will begin by listing the positives about staying there:... more

5 of 5 stars
Crown Point, IN
Jul 31, 2008
4/4 found this review helpful

My wife and I chose to stay at the JW Marriott in Cancun and we loved it. We chose the Club 91 upgrade and it was a great idea. The hotel was sparkling clean, quiet, and very comfortable even though there was construction going on in about a third of the resort. The only reason I knew there was construction... more

Jul 20, 2008
4/4 found this review helpful

My husband and I spent five days at the JW Marriott and thought it was wonderful! We had a premier ocean-view room and could see both the beautiful sea and lagoon from our tenth story room. The rooms were beautifully appointed with one of the most comfortable beds imaginable, and had a luxurious bathroom as well. Ths staff was uniformly... more

Jul 18, 2008
6/7 found this review helpful

My wife and I accompanied by our 2 teenage boys, went to Cancun for our fourth summer and our second stay at the JW Marriott from 7/9 thru 7/17/2008.Our strategy to get preferred rooms was to call and book through the hotel directly and have our preferences listed-nonetheless the best assurance we could get was "I'll put your request in... more

5 of 5 stars
Motor City
Jul 10, 2008
3/3 found this review helpful

Our family (wife, son (9), daugher (7)) just returned from Cancun...We followed much of the advice that was provided by reviews on this site. We stayed at the JW Marriott and took advantatge of the Club 91 offering. The staff was courteous and accomodating throughout the stay. The hotel was first class and in great condition. The pools were spacious... more

Reviews of JW Marriott Cancun Resort and Spa

( 1-10 of 605 )
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JW Marriott Cancun Resort and Spa Address

Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico