poor customer service they do not respond to follow up emails, reserved a parking space that was given away. parking nightmare. Never stayed there due to their negligence in giving parking space away, cancelled my reservation due to their error and was still charged one night stay more

My husband and I just got back from 3 nights at "At Wind Chimes", and absolutely loved it. Our room was lovely (and big!), with huge windows and a little balcony. We were overlooking the courtyard and never heard any noise, even the first night when we slept with the windows open. The overall atmosphere is very casual and relaxing...there... more

Stayed there a while ago, tried to go back recently but it was sold out!!! Anyway, this is a great place. Close to the beach, nice swimming pool, helpful staff who let us shower after checkout and holding our luggage all day. Bartender made us great drinks! Good times. more

Nice, quiet place in a great location, just a short block from San Juan's Condado Beach. Modest room just off the inner courtyard with a tiny bathroom. Clean and contained, a short walk from restaurants, buses, oh....and did I say the beach?! Helpful and friendly staff, EZ reservations, really good and fresh food at the "poolside" bar. The room smelled... more

This was our third stay at Wind Chimes, and we love this place. No it is not fancy, but it is comfortable. The bar staff and cleaning staff ( we love these ladies ) are very sociable ,as are the office staff. It is convienient to the bus route to anywhere in Puerto Rico. You can utilise the spa at... more

My husband and I spent 3 nights at this hotel. We chose this one because of mostly positive reviews, location, and what we felt was a very good room rate. The hotel was just ok. Not quite as 'quaint' as I had hoped for. We stayed in room 101, which was right by the lobby area and front door. Very... more

After reading so many concerns about the property, I decided to see it for myself before committing. I stayed at the Embassy Suites (Isla Verde/Carolina...reviewed separately) upon first arriving and asked to see a room at Windchimes. Everything at the property (room, plumbing, pool, etc.) was in good condition, and I found some of the criticisms listed here to be... more

I definitely agree with the reviewer below me. It's a great location to the beach, but it's a good 15 minute walk to get to the main strip where the restaurants are. The bus is the BEST bet to get to Old San Juan - it's just 75 cents, but they only come every 20-30 mins. A cab is about... more

I stayed with a friend a few weeks ago and had a decent stay. The highlights were the staff was friendly and helpful, the cozy atmosphere of the inn, and I loved the acerola (cherry juice) that they had at the bar. The rooms were clean, although I didn't love the shower solution. You should definitely bring shower shoes. The... more