The Bad We Fedexed our bags over 2 weeks early, because our connecting flight layover was so short. The bags got stuck in Chinese customs and we knew this a week before we got there. Prior to sending them and after we found out they were stuck, we were tried to get assistance from the Hyatt concierge. The concierge, especially... more

When we arrived, our room looked as if someone had been staying there already i.e. unmade beds, things on the counter, etc. Staff speaks little English so it's hard to get a point across or ask questions. No elevator so lifting your bags up a staircase is no fun. Extremely overpriced but we stayed during the Olympics and the prices... more